Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
How can I delete a package for a customer? I deleted in the back-end, but it still shows up in customer panel view?
Hello Riina,
Thanks for reaching out to us.
When you delete the package from the backend, It should be deleting the package from the customer panel, as well.
Are you logged in to the customer panel as the customer who has booked a package? If you are logged in to the customer panel, it should be deleted after the refresh.
Looking forward to your reply.
Kind Regards,
Stefan Petrov
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stefan
I deleted package from backend in Finances, is that the correct place? I don't see anywhere in the backend that the customer has anything.
When I log in as the customer who bought the package in the customer panel, I can still see the package in the customer portal.
Thank you
Riina
Hello Riina,
Oh i see, well, you need to delete the package from the Packages tab, right next to the Service. By deleting it from the Finances tab, you are just deleting the information regarding the payment.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stefan
Do I understand correctly that when a customer purchases a package, then it's not possible to remove it for them? So I can only delete the package from packages not for the specific customer?
Thanks
Riina
Hello Riina,
Yes, you can. You just need to click on manage the package and find the customer who is assigned to the package. In this way, you are deleting the package only from the customer, not the whole package.
Please, try and let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stefan
thank you, it worked. Somehow I overlooked that button. All good now.
Have a good day
Riina
Hello Riina,
No problem at all, you are welcome.
As you may already know, please feel free to open a new ticket and we will gladly help you there.
Have a nice day, you too!
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables