We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I just purchased.
I like the way you make using HighCharts so simple for a non-programmer. I understand that there is limit to the types of HighCharts that are part of your membership, but my question is...
If I get a license for the Stock Package of charting from HighCharts will I be able to use your interface to create those charts?
Thank you.
Geoff
Hi Geoff,
I am sorry, but i did not fully understand your question.
For example, if you wish to browse all the charts we have available when it comes to HighCharts, you can go to "Create a new Chart" in our Plugin, and here you will see all the chart types available from the Chart render engine.
1. If you pick HighCharts, you will see these chart types :
Or if you pick our latest addition, the 'HighChart Stock' Engine, you will see all these Chart types available :
In regards to requiring a licence for HighCharts - you can see this note on our tooltip above the Chart Engine selection, basically, the HighCharts licence is included with our Premium wpDataTables Plugin, so you do not need to purchase any licence for HighCharts separately.
The same goes for using HighCharts Stock Charts, so you will be free to use any of them without needing any kind of additional licence.
Just important to note, if any other users come across this ticket;
Since you have the Pro tier licence - you have the HighCharts Stock Charts available;
It is only available for our Pro and Developer licences, it is just not available for users who have our Basic licence.
For Basic licence Users, they just get the regular HighCharts Chart types - they don't have the HighChart Stock available.
Let me know if you have any additional questions or if i perhaps misunderstood what you meant.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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I updated my account from basic to pro, but it still does not let me choose the stock charts.
the message:" only pro or dev" keeps in
What should i do?
Hi Pedro,
We responded on your ticket https://tmsplugins.ticksy.com/ticket/3532390/.
Basically, in short, you need to uninstall your Basic installation, then download the Pro installation from the TMS Store Account and just install the Pro version of wpDataTables - then you will see the HighChart Stock Charts appear.
If you encounter any further issue, please proceed on your ticket and we can take it from there.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables