Hello Annie,

Thank you for reaching out to us.

Unfortunately, this is the first time that we see this type of error. Can you please check what format they were using? Perhaps the issue is related to that? 

Kind regards.

Hello Annie,

We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.

Hello Annie,

Please provide me a temporary WP-admin (administrator) user for your website where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We would also need access to FTP can you send this please also?

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Looking forward to your reply. 

Hello Annie,

Thank you for that and we have forwarded your ticket to our level 2 agents again and as soon as we get some feedback from them we will contact you immediately. 

Hello Annie,

We just got the feedback from our colleagues and they have told us that we assume that the problem arises from a maximum upload size defined in your WordPress setup.

When we upload images that are sized less than 6MB they can be opened on the wp-admin appointments page.

We added this script to a booking page with custom validation that will prevent larger images to be uploaded. 

<script>
window.ameliaActions = {
customValidation: function (success = null, error = null, data) {
    const customValidator = (rule, value, callback) => {
    // Check file size (adjust the limit as needed)
    var maxSizeInBytes = 6 * 1024 * 1024; // 6 MB
    if (value && value[0].size > maxSizeInBytes) {
      callback(new Error())
    } else {
    callback();
    }    
    }
    if (data.rules.cf1.length < 2) {
      data.rules.cf1.push({message: 'file max size is 6MB', validator: customValidator, required: true, trigger: 'submit'})  
    }
  }
}
</script>

You can test it and let us know does it helps. 

Hello Annie,

You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best.

Have a nice day.