We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello.
We have customers complaining they are not receiving their confirmation email.
Most people do get it , we also check that its not in their spam.
But it really seems like some people are not getting the confirmation email.
Is this a familiar problem and does anyone know the solution ?
Also
I try to upgrade to the Pro version but it wont let me upgrade, it gets stuck on the "Upgrade" button when i try to confirm it.
Hello Mitchell,
Thank you for reaching out to us.
An issue with email notifications could be caused by several reasons:
Please check these points, and let me know if you were able to resolve the issue.
As for upgrade please send us a short one minute video of the issue so that we can take a closer look? We can see in the system that we have a number of upgrade in the past 24 hours see we do not see any issues with this.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Heey
I was struggling quite alot to check your solutions.
I think the thing that fixed it was more simple.
Amelia - Instellingen (configuration) - Notifications - Mail Service to WP mail instead of PHP mail.
Please take this is your standard message that you send everywhere, might be easyer for people
As for the Upgrade
"see image" it keeps getting stuck on the upgrade button , it loads en then gets back to being "clickable" and that creates a loop.
Hello Mitchell,
We can not know what method for notifications you are using but you have in our documentation explanation how each method need to be set and we do not advise using PHP https://wpamelia.com/notification-settings/
As for upgrade we check in the system and we can see many new upgrades so please try again and if you have the same issue again please send us a short one minute video so that we can forward it to the appropriate sector.
Kind regards.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables