We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Guys hello,
there are some serious issues with your email templates. As we already discussed in a previous ticket, the emails templates do not accept basic HTML tags and basic inline styling. This HAS to be changed.
The serious problem though is that even if i use plain text the email template DOES NOT update!!! It shows correctly only if i press the "Send test email" button. I think this issue started with the latest update, 7.1.
Please address the issue as soon as possible!
Thanks!
Attached files: Email notifications cannot be changed!!.jpg
Hello George,
Thanks for reaching out to us.
Do you have any additional languages added? If that's the case, in the notifications template, you should be able to see languages in the expanding menu
This issue could be that the notification template is not updated (there is still old text), but if you send the text mail, it will only send the default one.
Please, let me know if that is the case.
Kind Regards,
Stefan Petrov
[email protected]
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You are completely right! Where can i close the languages? I will need only one.
Thank you so much!
ps* i really hope that in the next update, proper HTML is supported for us to build our emails.
Hello Goerge,
You are welcome!
Additional languages can be managed in General settings
Regarding the HTML, we already added this issue to our roadmap of things that need to be fixed. We will do our best to fix it as soon as possible, but make sure that you follow our changelog page to keep up with the updates.
If you have any other questions, please open a new ticket and we will gladly help you there.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Great, im looking forward to that change. In a matter of fact i would like to open another ticket yes but i think im spamming too much. Anyway thanks a lot for the help!
No problem, George.
You are always welcome to ask anything if you have questions or issues. As always, we will do our best to provide assistance.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables