We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We are using the amelia plugin and like it a lot, but we have come across an issue, when we have booked our patients and we want to add a note to the patient. We have the "Current bookings" up and use the Edit button to add the note, but the note will then not go to the Customers card... it will be only for that booking, and there is no fast way to find these notes when searching for the Customer. What can we do?
Hello Tomas,
Thanks for reaching out to us.
Unfortunately, there is currently no such option with Amelia's built-in features. There is an option to add the internal note to the appointment, but only for that appointment.
Please feel free to search through our feature suggestion page, to see if someone may have already suggested this feature. If you can't see it, feel free to add your suggestion there, and as more people vote, the feature will move higher on the priority list.
You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates and our newsletter, so you're informed about new features, bug fixes, freebies, etc.
I hope it helps. If you have any other questions, feel free to open a new ticket and we will gladly help you there.
Kind Regards,
Stefan Petrov
[email protected]
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