We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Services have been created with default settings. After adjusting the working hours of the company and employees, the service booking times do not change. The service can be booked between 11 am and 7 pm.
Hello Kristina,
Thanks for reaching out to us.
Timeslot availability depends on the combination of the service duration and employee work. If the service duration is 1h and the employee work hours are configured 09 - 17, then the timeslots will be displayed in increments of 1h , so 09 - 10, 10 - 11, 11 - 12
Please note, that the working hours in "Global work hours" are not the same as the employee work hours. Employee work hours will override those "Global work hours".
You can find more information on this link.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
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