Hello Michael,

Thanks for reaching out to us.

Are you able to provide a screenshot? Are you seeing any errors?

Thanks. Looking forward to your reply.

Thank you

Hello Michael,

I see now. There is missing column error in the console

Please, try this - 

Deactivate Amelia, purge the cache on your site, reactivate Amelia, purge the cache again, and it should pick up the missing column.

Please, let me know if it works.

Thank you

Hello Michael,

Can try reinstalling the Amelia to the latest version 7.1? Also, ask the hosting to do a deep cache purge.

The point here is that Amelia needs to pick up the missing column.

Please, keep me posted.

Hello Michael,

Amelia wasnt installed on your WP, so i've installed it and i;ve managed to activate it. I'm still seing the error of missing column, so we would have to do it manually through the database. I went ahead and installed plugin PHP my admin, to save some time, but the access is denied.

Would you mind providing the database access so we can log in and troubleshoot further?

Thanks.

Hello Michael,

Apologies, but we don't offer support outside the Ticksy, just on some social media platforms. 

In order to delete the employee, we would need to access the database, since the employee can't be opened and deleted in that way, because of the missing column error.

Usually, you just need to disable the amelia, clear the cache, then activate it again and clear again, and it should pick up the column, but not in this case.

Hello Michael,

Yes, certainly, if you can provide the link for the database (preferably PHP admin), it would be great. 

Thanks.

Hello Michael,

We managed to get it working, finally. The problem was the missing column, as we already concluded before, but this one was related to employees and it needed to be added manually. Everything is working properly now, feel free to double-check and let us know.

(make sure that you change the password of CPanel)

Looking forward to your reply.

Hello Michael,

Great! Thanks for the feedback. No, there is no need to open a new ticket, let me investigate this issue, as well.

Here is what i've found in the console

That means that the issue lies with your SMTP credentials.

I advise to double-check again did you input all the right details for your SMTP Configuration and try to do a Test Email from Amelia Notifications.

If it says again "SMTP Error: Could not authenticate" , it means the error is thrown from your SMTP Email Host you are using.

That is not an issue from Amelia, so you can only try to reach out to your Email Hosting Support and see if they can help.

Please, let me know if it works after checking.