We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I installed two versions, but couldn't find where to put the TMS code.
I want to switch to premium, so please help.
Hello Juhee.
Thank you for reaching out to us. If you previously had the Lite version of the plugin installed, you will need to delete that and then install the full version downloaded from our store.
You can take a look at the detailed instructions here: https://wpdatatables.com/documentation/general/updating-wpdatatables/#lite-to-full
I saw you submitted a refund request due to this issue, and I wanted to let you know that the process is currently on hold until the issue in this ticket is resolved.
Kind Regards,
Aleksandar Vuković
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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