We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We would like to know if it is possible to set a custom duration and price for the services. I would like to set a 40 minutes duration time for our services, but it seems to only have the option of 30 minutes blocks time
Regards,
Hello Carlos,
Thanks for reaching out to us. Yes, it's possible to configure the custom duration and price for the service. This option can be enabled in the service settings, but in order to set it to 30 minutes, you might want to decrease the increments by setting the Default Time Slot step to a lower number.
I hope i cleared a bit.
Kind Regards,
Stefan Petrov
[email protected]
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