We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
Using the PHP serialized array generated from the server method, I have no pagination attached to the datatable when returning the html code. I activated the pagination on the datatable settings but it's not working.
Do you have any solution ? I have the feeling you are selling a half baked product, making people think it's a lot of possibilities, but then it quickly shows up that the product is unfinished and a lot of functionalities are missing.
It's a pity because at the end we are paying for a product that do not comply what he sells (the server side generated data are not functional at all).
Hi Frédéric,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
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When it comes to using 'server-side', or 'server method' , i am not sure what you are referring to.
If you perhaps mean to use our "server-side processing" feature with a Serialized PHP array linked Table - this will not be possible, because our Server-Side Processing feature can only be used for SQL Based Tables such as Manual Tables and SQL Query based Tables.
For a table linked from a serialized PHP Array, you will not be able to have our server-side processing.
So if you can please elaborate and show us more details, if you can send us a sample of your serialized PHP, how are you formatting that Source Data, where is it stored, and in which way are you trying to use it with our Plugin - then we will check if the functionality you need is working as expected.
The best will be if we can also see the back-end of your Table and if we can take a look at your data source, how you are formatting the serialized PHP Array, etc.
Please provide us a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
And point us to the Table ID, please.
And if you show us any screenshots or a Video that has any sensitive data, also check the reply as Private, for safety reasons.
When it comes to what we advertise, i can assure you than we are 100% transparent with our users about all the features, we are always very open when it comes to what our Plugin can do and what are the current limitations.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
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