We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Appointment times are showing available in Amelia when they are not due to appointment being booked in google calendar. If someone selects one that actually isn't available in google it takes all their details as if they are being booked then thinks for ages and comes back saying in red "Time not available".
This is loosing my client customers.
Is there a setting we have missed?
What is required to change this? The customer is ready to cancel.
Looks like I solved it. The "Maximum Number Of Events Returned:" was set to only 50, when I changed this to 500 it became more accurate.
The other problem we found was the client had been making all day events as reminders and leaving them as busy in her google cal and this then blocked out her whole day.
Hello Michelle,
Thank you for reaching out to us.
We are glad to hear that you managed to resolve this issue but may we advice you to set this up to 2500 just in case.
This is integration is suppose to work. If she has a hole day set as busy those days will not be available for booking in Amelia if she sets only 1 hour as busy only that 1 hour time slot will show as busy in Amelia.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best.
Kind regards.
Kind Regards,
Marko Davidovic [email protected]
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