We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We have problem with format of phone number in czech republic. Format should be 777 777 777 (9 numbers) but you can continue in reservation even if you fill just 1-8 characters. We had some reservations fillled with incorrect format of number a then we were unable connect with customer. Can you help us? Just correct mail adress is not enough for communication. Thank you
Hello Marek,
Thanks for reaching out to us.
By default, there is no validation in the background, but i will forward this to the developers so they can provide a script as a workaround. I suppose this is related to the Step By Step Booking form?
Thanks. Looking forward to your reply.
Kind Regards,
Stefan Petrov
[email protected]
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Hello Stefan,
Yes, you are right, it is Step by step 2.0 form. Great, I will waiting for the script.
Thanks a lot
Marek Sinagl
Hello Marek,
You can add this script to the page where the booking form is located:
<script> window.ameliaActions = { customValidation: function (success = null, error = null, data) { const customValidator = (rule, value, callback) => {let regex = /\d/g;
let matches = value.match(regex);
if (matches.length !== 12 && matches.length !== 9) {
callback(new Error())
} else {
callback()
}
} // this example is for phone input field if (data.rules.phone.length < 2) { data.rules.phone.push({message: 'CUSTOM MESSAGE', validator: customValidator}) } }, } </script>
You can change 'CUSTOM MESSAGE' to the message that you want to display.
I hope it helps. Please, let us know if it works.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables