We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
Every time, when I am editing a notification E-Mail, it adds an additional empty line. In html it seems, it adds those three lines.
<p>
<br>
</p>
This happens before html list tag.
Best,
Marco
Attached files: amelia-notification issue.JPG
Hello Marco,
Thanks for reaching out to us.
It's rather strange, I've tried adding the html list tag and some text above it, but it doesn't add the additional line before the list tag
Is this the right way to replicate it?
Thanks. Looking forward to your reply.
Kind Regards,
Stefan Petrov
[email protected]
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Hello Marco,
Unfortunately, this is a known issue with the Quill editor (the library currently in use), as documented here: https://github.com/quilljs/quill/issues/2905. We are unable to replace the library at this time, as doing so would disrupt templates for thousands of other users.
We plan to introduce a setting for the default notification editor in future updates (no ETA available at the moment) to mitigate this behavior. In the meantime, we recommend avoiding the editing of notifications containing lists via the HTML editor.
Sorry for the inconvenience. Please, let us know if you have any other questions.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables