We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
I purchased Amelia today and I'm setting up my bookings and when inputting a service, I don't see a selection for 75 minutes under Duration. My appointments are that long. I just see 60 or 1 hour and 30 minutes. And when I go to Custom Duration, it won't let me input my own duration either.
Can you please let me know how to do this?
Thanks,
Keri
Never mind. I found how to change it in the General Settings tab.
you just saved my life
Hello Jamie,
We can see that you managed to find a solution but just to make sure you need to set your default time slot step to 5 minutes so that you can choose duration as you wish
In any case we are glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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