We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3525365
I can't update and publish amelia page.
Closed

Comments

  • niko started the conversation
    November 20, 2023 at 6:29am

    I can't update and publish amelia page.

    The error message means that an error occurred during the update.

    Attached files:  擷取.JPG

  • niko replied
    November 20, 2023 at 6:39am

    I have got a mail :

    WordPress has a built-in function that automatically notifies the website administrator by email when it detects that plug-ins or themes cause serious errors on the website.
In this case, WordPress intercepted an error with one of the plugins that was enabled (Amelia).
Please first visit your website at MyWebSiteUrl and check for any visible issues; next, visit the page where the error was blocked (at MyWebSiteUrl/wp -admin/admin-ajax.php) and check for any visible issues.
Please contact the host administrator of this site for assistance in further investigating this issue.
If your site becomes unavailable and the Control Panel is no longer accessible, WordPress immediately enters Recovery Mode, which allows site administrators to safely log into the Control Panel and investigate the cause of the error.
  • niko replied
    November 20, 2023 at 6:41am

    檔案 /srv/htdocs/wp-content/plugins/ameliabooking/src/Domain/Collection/AbstractCollection.php 的第 88 行發生錯誤 (錯誤類型: E_ERROR)。錯誤訊息: Uncaught AmeliaBooking\Domain\Common\Exceptions\InvalidArgumentException: Invalid key 2. in /srv/htdocs/wp-content/plugins/ameliabooking/src/Domain/Collection/AbstractCollection.php:88 Stack trace: #0 /srv/htdocs/wp-content/plugins/ameliabooking/src/Application/Services/User/ProviderApplicationService.php(1335): AmeliaBooking\Domain\Collection\AbstractCollection->getItem(2) #1 /srv/htdocs/wp-content/plugins/ameliabooking/src/Application/Services/Stash/StashApplicationService.php(394): AmeliaBooking\Application\Services\User\ProviderApplicationService->getProviderServiceLocations(Object(AmeliaBooking\Domain\Entity\User\Provider), Object(AmeliaBooking\Domain\Collection\Collection), Object(AmeliaBooking\Domain\Collection\Collection)) #2 /srv/htdocs/wp-content/plugins/ameliabooking/src/Infrastructure/WP/ShortcodeService/AmeliaBookingShortcodeService.php(164): AmeliaBooking\Application\Services\Stash\StashApplicationService->getStash() #3 /srv/htdocs/wp-content/plugins/ameliabooking/src/Infrastructure/WP/ShortcodeService/StepBookingShortcodeService.php(41): AmeliaBooking\Infrastructure\WP\ShortcodeService\AmeliaBookingShortcodeService::prepareScriptsAndStyles() #4 /wordpress/core/6.4.1/wp-includes/shortcodes.php(433): AmeliaBooking\Infrastructure\WP\ShortcodeService\StepBookingShortcodeService::shortcodeHandler(Array, '', 'ameliastepbooki...') #5 [internal function]: do_shortcode_tag(Array) #6 /wordpress/core/6.4.1/wp-includes/shortcodes.php(273): preg_replace_callback('/\\[(\\[?)(amelia...', 'do_shortcode_ta...', '\n

    apply_filters('\n

  •  1,712
    Marko replied
    November 21, 2023 at 6:09am

    Hello niko,

    Thank you for reaching out to us.

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    Looking forward to your reply. 


    Kind Regards, 

    Marko Davidovic [email protected]

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