Only 4 of the products I configured are working, meaning that they are the only products shown in the calendar. Any other product doesn't work, even though I added an employee (we only have one conf.) - the settings of all products are matching. How can I fix it?
2. If they are, is the employee assigned to these services?
3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included:
In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.
4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.
5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.
Thank you, I had to do task 3. But honestly that's really complicated to activate so many setting when I add a new product. - I add a service, add the employee, active showing it on the website, check the calendar of the employee to add the service and THEN it is working.......
anyway thank you very much for your fast response.
It can look like that until you get the hang of it, there are many option because we have tens of thousands of users and many of them have different requirements so that is way we have implemented many options. We are glad to hear that we were able to help you and that everything is fine now.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
Hey there,
I really need your support.
Products not working:
Only 4 of the products I configured are working, meaning that they are the only products shown in the calendar. Any other product doesn't work, even though I added an employee (we only have one conf.) - the settings of all products are matching. How can I fix it?
Thank you in advance.
Hello Sanaa,
Thank you for reaching out to us.
Please check these points:
1. Are these services visible on the site?
2. If they are, is the employee assigned to these services?
3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included:
In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.
4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.
5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Thank you, I had to do task 3. But honestly that's really complicated to activate so many setting when I add a new product. - I add a service, add the employee, active showing it on the website, check the calendar of the employee to add the service and THEN it is working.......
anyway thank you very much for your fast response.
Hello Sanaa,
It can look like that until you get the hang of it, there are many option because we have tens of thousands of users and many of them have different requirements so that is way we have implemented many options. We are glad to hear that we were able to help you and that everything is fine now.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best.
Kind regards.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables