We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
There is a critical failure in Sync with Google Calendar in Amelia booking form:
Please fix this bug ASAP - this is critical to business and can cause us losing customers!
Obviously, there is a problem between logic of suggested timings for booking and accepted booking timings! There should not be any difference between those 2! And in this case, the logic that outputs "Timeslot is unavailable" is correct.
Attached files: 1.PNG
2.PNG
3.PNG
Hello Tomáš,
Thank you for reaching out to us.
Please make sure that you are using the latest version version of Amelia 7.1. If you are not using 7.1 version please make sure that you update it to this version and to purge the cache.
After that please check for this
1. You have option Remove Google Calendar Busy Slots in Google Settings in Amelia plugin. When you enable this option it will be removed the busy slots in your employees’ Google Calendars from their work schedules in Amelia. When enabled, time slots from the Amelia Calendar will be removed whenever there is an event in the Google Calendar.
You can read more in our documentation about Configuring Google Calendar in the Amelia WordPress Booking Plugin.
2. In order for these slots to be removed the events in Google Calendar must be set as Busy.
3. In settings/inetgrations you gave option called maximum number of events returned to 2500 please make sure that is set like this
And make sure to purge the cache.
This should help.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
it seems it got fixed - maybe the new version of Amelia helped!
Thank you!
Tomáš
Hello Tomáš,
You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables