I upgraded to a pro license, updated the app, and de and re-activated the plugin. I do not see the additional pro options in the app and could not find any documentation on this. Is there something else I need to do?
That's strange, but I will send the plugin via WeTransfer to your email, so you can try installing it again over the current version. It will ask you to replace the current version, and hopefully, it will work.
Please, let me know if it works when you install it.
Ok, the version you sent me looks correct now. Thanks.
As far as downloading newer versions in the future, should I expect to see a pro version in my account moving forward? Such as: wpamelia72-pro.zip; something like that?
I went to download the new 7.2 version of Amelia and it has a filename of "ameliabooking". Is this the pro version of the plugin? Lifetime license? Or am I still getting the incorrect plugin?
No, that's a name for the "basic" version. Strange, it should be letting you download the pro version. I can double-check with the management regarding this, but for now, i can send the Amelia 7.2 Pro to your email, but you should be able to update the plugin through the WP plugin section (If the automatic updates are enabled and you placed the activation code in settings)
Activation code is in settings and everything is setup. I routinely do not see an available update through the WP backend for WPAmelia. Every once in a while it will popup. It's the same for Elementor Pro, no update shows up except for every once in a while. I don't have a problem downloading the updates manually as long as I can get the correct one.
Just to be sure, you are trying to download the files from the TMS Store? These updates are available from time to time, depending on when there is a new update released from our end, of course. Regarding the automatic updates from our end, the only thing that you can do is enter the purchase code, the rest is related to the WP or hosting settings. So, it's normal that the updates are available from time to time.
What I mean is with auto-updates enabled or not enabled, I rarely see an update available for WPAmelia in WordPress. I have the purchased code entered. (I do not use auto-updates on any site, but I have tested this for WPAmelia)
I have no problem downloading from the TMS store, I don't need updates directly through WP. But, I am still as of now unable to download the Pro Version through the clients account. We're currently on 7.1 without the ability to update.
Let me know if you need the purchase code for any reason to see why we are not getting the Pro version.
So the client is also using the Pro license? Well, for the time being, i can send the Pro version via WeTransfer. Strange, but the latest version should be available for download through the TMS store.
Got it thanks. Will there be an update on when the download is fixed on the website under the account or will I just need to keep checking during the next update?
Great, thanks for the feedback. I already forwarded the information to the management, but can you please send us the screenshot of the TMS store, as well?
Is there a timeline as to when this will be fixed. I'm having multiple issues now that I am going to have to open a new ticket on and I cannot access the newest version for testing to see if these issues have been fixed in that version.
Also, is there a repository for prior versions if I need to rollback for testing?
That's strange, we haven't seen this issue previously, and certainly, it wasn't reported by other users. What i can do is escalate this further for investigation, but, unfortunatelly, there is no repository with the previous versions. Of course, I can send them via WeTransfer, if needed.
We've just checked your version on your account on the TMS store and we can confirm that is a Pro version. Please, delete all the installation files on your PC and follow the changelog for the next update. You should be able to download the Pro version, but if you still see the standard version, we will get you a new license.
I am still getting a standard license. Please fix this and let me know when I can download the pro license without having to follow up on this ticket anymore. This ticket was opened on November 17, 2023, this is entirely too long to fix this issue.
I upgraded to a pro license, updated the app, and de and re-activated the plugin. I do not see the additional pro options in the app and could not find any documentation on this. Is there something else I need to do?
Thanks
Hello Michael,
Thanks for reaching out to us.
That's strange, but I will send the plugin via WeTransfer to your email, so you can try installing it again over the current version. It will ask you to replace the current version, and hopefully, it will work.
Please, let me know if it works when you install it.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Where is the new Cart setting found in the plugin so I can check if it actually updated to Pro?
Hello Michael,
The Cart feature is located in the General / Payment settings. You should be also able to see the Packages features in Services settings.
Please, let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Ok, the version you sent me looks correct now. Thanks.
As far as downloading newer versions in the future, should I expect to see a pro version in my account moving forward? Such as: wpamelia72-pro.zip; something like that?
Hello Michael,
No problem, you are welcome.
Yes, of course. Not really sure why it didn't show in the account, but the latest version needs to be there
If you have any other questions, please feel free to open a new ticket and we will gladly help you there.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I went to download the new 7.2 version of Amelia and it has a filename of "ameliabooking". Is this the pro version of the plugin? Lifetime license? Or am I still getting the incorrect plugin?
Hello Michael,
No, that's a name for the "basic" version. Strange, it should be letting you download the pro version. I can double-check with the management regarding this, but for now, i can send the Amelia 7.2 Pro to your email, but you should be able to update the plugin through the WP plugin section (If the automatic updates are enabled and you placed the activation code in settings)
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Activation code is in settings and everything is setup. I routinely do not see an available update through the WP backend for WPAmelia. Every once in a while it will popup. It's the same for Elementor Pro, no update shows up except for every once in a while. I don't have a problem downloading the updates manually as long as I can get the correct one.
Hello Michael,
Just to be sure, you are trying to download the files from the TMS Store? These updates are available from time to time, depending on when there is a new update released from our end, of course. Regarding the automatic updates from our end, the only thing that you can do is enter the purchase code, the rest is related to the WP or hosting settings. So, it's normal that the updates are available from time to time.
Looking forward to your reply.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
What I mean is with auto-updates enabled or not enabled, I rarely see an update available for WPAmelia in WordPress. I have the purchased code entered. (I do not use auto-updates on any site, but I have tested this for WPAmelia)
I have no problem downloading from the TMS store, I don't need updates directly through WP. But, I am still as of now unable to download the Pro Version through the clients account. We're currently on 7.1 without the ability to update.
Let me know if you need the purchase code for any reason to see why we are not getting the Pro version.
Hello Michael,
So the client is also using the Pro license? Well, for the time being, i can send the Pro version via WeTransfer. Strange, but the latest version should be available for download through the TMS store.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
It is not available and it would be great to get that fixed through the TMS store. Do you need the purchase code for that?
Yes, please send me the updated version. Thanks
Hello Michael,
Yes, you can respond privately with the purchase code, so we can double-check. Meanwhile, i'm sending 7.2 via WeTransfer.
Please, let me know when you download it and install it
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Michael,
I have forwarded the purchase code to the management, so they can double-check. Just wanted to confirm if you've received the zip file via WeTransfer?
Thanks. Looking forward to your reply.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I did not receive anything from Wetransfer. Thanks
Hello Michael,
That's strange, let me send it again.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Still nothing and I checked spam both times, nothing there. I also am still downloading the non-pro version on the website.
Hello Michael,
Thanks. I've sent the files to this address, as well.
It should be in your inbox.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Got it thanks. Will there be an update on when the download is fixed on the website under the account or will I just need to keep checking during the next update?
Hello Michael,
Great, thanks for the feedback. I already forwarded the information to the management, but can you please send us the screenshot of the TMS store, as well?
Thanks.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Michael,
We've made some changes, and you should be to download the Pro version now from the TMS store.
Please, try it and let us know if it works.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Still standard.
Attached files: 12.png
Is there a timeline as to when this will be fixed. I'm having multiple issues now that I am going to have to open a new ticket on and I cannot access the newest version for testing to see if these issues have been fixed in that version.
Also, is there a repository for prior versions if I need to rollback for testing?
Hello Michael,
That's strange, we haven't seen this issue previously, and certainly, it wasn't reported by other users. What i can do is escalate this further for investigation, but, unfortunatelly, there is no repository with the previous versions. Of course, I can send them via WeTransfer, if needed.
Sorry for the inconvenience.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Michel,
The files have been sent to your inbox via WeTransfer.
Please, let me know when you receive them.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Michael,
Apologies again for that. What i meant is that i forwarded this information to developers / management and we are troubleshooting the issue.
Certainly, this is not the usual case. I will report back as soon as i have the feedback.
Thank you for your patience and understanding.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Michael,
We've just checked your version on your account on the TMS store and we can confirm that is a Pro version. Please, delete all the installation files on your PC and follow the changelog for the next update. You should be able to download the Pro version, but if you still see the standard version, we will get you a new license.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Great, thank you.
You are welcome, Michael.
Please, keep us posted and let us know if you have any other questions or issues.
Have a nice day!
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I am still getting a standard license. Please fix this and let me know when I can download the pro license without having to follow up on this ticket anymore. This ticket was opened on November 17, 2023, this is entirely too long to fix this issue.
Hello Michael,
Sorry to hear that. Let me forward this information further so my colleagues can troubleshoot it more.
For the time being, I can send the latest pro license.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Michael,
Of course, please, keep me posted on this one.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables