Hi! I created a booking form on my hair salon website, and people can book a service here: https://energyhairstudio.it/prenota
But when I need to add an appointment on my own, I can add them on that page through the booking form, and also on the Amelia Backend ("New appointment"). What's the difference between these two methods to book an appointment for the hair salon admin?
Also sometimes when I book a new appointment for a new customer, the customer is not automatically added on the customer list in amelia. Why is this happening?
Thank you so much!
Thank you for reaching out to us.
You should not book from a booking form you will create if you did not already a conflict of roles. Front end is for customers only and back end is for admin and employees. You can book from front end but you always need to book from the incognito window.
Please check in role settings if Automatically create Amelia Customer user option is enabled
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Marko Davidovic[email protected]
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Hi Marko, thank you for your help.
I already selected the "Automatically create Amelia Customer", but some times it still isn't creating the customer and I can't see him in the "customers" panel. I tried booking from incognito and also from the backend, and it still happens.
How can I solve this?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.