Hello, Could you kindly restore my subscription for the Pro 1 and cancel the Pro 5 as I did not know domain and subdomain is considered under 1 domain.
Thank you and my apologies for the inconvenience caused.
For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!
hello Stefan, my question was whether if the pro 5 refund was processed since i have bought a pro 1 again? And my original pro 5 has disappeared from the dashboard i assume it is cancelled and refunded?
Please accept our apologies, there was an error in our system. We've refunded both the Pro 5 and Pro 1 licenses to your account. Feel free to purchase again Pro 1, and it should be ok.
Hello, Could you kindly restore my subscription for the Pro 1 and cancel the Pro 5 as I did not know domain and subdomain is considered under 1 domain.
Thank you and my apologies for the inconvenience caused.
Hello Alan,
I can see that this is a duplicate ticket, and we already covered this topic in another ticket:
https://tmsplugins.ticksy.com/ticket/3524568/
For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!
Thank you for your understanding!
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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hello Stefan, my question was whether if the pro 5 refund was processed since i have bought a pro 1 again? And my original pro 5 has disappeared from the dashboard i assume it is cancelled and refunded?
Hello Alan,
Please accept our apologies, there was an error in our system. We've refunded both the Pro 5 and Pro 1 licenses to your account. Feel free to purchase again Pro 1, and it should be ok.
I hope it helps. Sorry for the inconvenience.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables