hello, support is really unresponsive. Can someone help assist my in refunding my Pro and Basic (1 Domain) and keep my Pro (5 domain)?
I have bought the 5 domain pro package with the black friday cybersale discount, may i get the refunded and keep it the 5 domain pro plan please? Do i need to do a reinstallation to upgrade from basic to pro? will it reset my current basic plan setting? thank you.
We receive over 100 tickets per day and we do our best to respond to everyone in time. Depending on the volume, it can take up to 2 business days to reach your request.
We found two purchases with your email address:
Amelia Pro 5
Amelia Pro 1
The "Amelia Pro 1" license has been refunded, but please let me know which email you used to purchase Amelia Basic, so we can refund that as well. If you can't find the email, please send me your purchase code.
thank you i appreciate your prompt reply. For manual method one, I do not see the wpdatatables in the amelia settings, where do i go to enable it? Thank yo!
thank you aleksandar, really appreciate the quick reply. When i install the new plugin, it will not reset all the links i have made on the website and customers are still able to book as per normal? I have installed and upgraded to the new downloaded version, how do i activate the new version with the license code? right now i think it is still the basic version
If you follow the article, everything should remain in place and you will be able to see the "Packages" section under "Services" once you're updated to the Pro version.
Please note that it sometimes requires purging of the cache in order for it to show. Once you confirm you see "Packages" under "Services", you will be sure you have the Pro version installed.
All you need to do afterward is to access Settings/Activation, click on the red "Deactivate" button in the bottom right corner, and then access the same setting again to paste the Pro purchase code. Let me know if you face any issues with this.
hello, support is really unresponsive. Can someone help assist my in refunding my Pro and Basic (1 Domain) and keep my Pro (5 domain)?
I have bought the 5 domain pro package with the black friday cybersale discount, may i get the refunded and keep it the 5 domain pro plan please? Do i need to do a reinstallation to upgrade from basic to pro? will it reset my current basic plan setting? thank you.
Hello Alan
We receive over 100 tickets per day and we do our best to respond to everyone in time. Depending on the volume, it can take up to 2 business days to reach your request.
We found two purchases with your email address:
The "Amelia Pro 1" license has been refunded, but please let me know which email you used to purchase Amelia Basic, so we can refund that as well. If you can't find the email, please send me your purchase code.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Oh, by the way, you can log into our store, download the installation file from there and use one of the update procedures mentioned in this article:
Updating the plugin to the latest version
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
thank you i appreciate your prompt reply. For manual method one, I do not see the wpdatatables in the amelia settings, where do i go to enable it? Thank yo!
Hi again Alan
wpDataTables is a different plugin and since this support platform is used for both, we created a single article about both plugins.
Just focus on Amelia, and you'll be good to go.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
thank you aleksandar, really appreciate the quick reply. When i install the new plugin, it will not reset all the links i have made on the website and customers are still able to book as per normal? I have installed and upgraded to the new downloaded version, how do i activate the new version with the license code? right now i think it is still the basic version
Hi again Alan.
If you follow the article, everything should remain in place and you will be able to see the "Packages" section under "Services" once you're updated to the Pro version.
Please note that it sometimes requires purging of the cache in order for it to show. Once you confirm you see "Packages" under "Services", you will be sure you have the Pro version installed.
All you need to do afterward is to access Settings/Activation, click on the red "Deactivate" button in the bottom right corner, and then access the same setting again to paste the Pro purchase code. Let me know if you face any issues with this.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables