We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
We currently have customers fill out their email, in another section we have them fill out their parent's email as this is a tutor booking platform.
Is there any way to make the zoom confirmation links go to both the parent and the student?
Hello Shira,
Thanks for reaching out to us.
Unfortunately, there is currently no such option with Amelia's built-in features. The notifications are sent between the employee and the customer as soon as the booking is completed, depending on the status (approved, pending, etc)
If the customer is using Gmail for example, the workaround would be to set the automatic forwarding in the mail settings. You can check out this link, for example.
Please feel free to search through our feature suggestion page, to see if someone may have already suggested this feature. If you can't see it, feel free to add your suggestion there, and as more people vote, the feature will move higher on the priority list.
If you have any other questions, please feel free to ask.
Kind Regards,
Stefan Petrov
[email protected]
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