As with the meetings, I would need a new (unique?) notification, but I can't find a suitable option anywhere.

When booking for the event, you automatically accept and approve it.
However, this should be solved in two steps, for which I cannot find a solution.

Event booking pending | Event booking accepted.

I honestly don't understand your communication, nor your customer management and attitude.

In practice, I send any bug report or feature deficiency, but no meaningful response is received.

However, your plugins are not cheap, even expensive.

You don't listen to the needs and feedback of the users (who pay you!).

I honestly don't understand what people pay for. I am extremely disappointed and saddened by Amelia support. It was never outstanding, but in recent months the quality has taken an incredible plunge.

Dear Uros!

Thanks you answer.

My problem is that the answers are actually always the same or very similar.
Don't has this feature at the moment, we will implement it in the future, but it hasnt got ETA.

Other times, I get an answer that I should post on an idea board. I did it (extend payment gateways). It received more than a hundred likes in 3 days, but nothing has happened since then.

Or e.g. there is the waiting list feature. It received nearly 1,000 requests, more than 2 years ago of feature requests. It is still only in "planned" status.

To me, this means that you don't care about the needs of the customers at all. You implement the features that are easy for you, even if very few people have asked for them. Of course, these are also incredibly slow to prepare.

In 2023, when the prices of plugins gone to sky (you too), the competition will be much greater.