We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I can see that in v 7.0 you introduced the new Cart which is nice. But at the bottom of the documentation page it says 'The Cart feature doesn’t work for Recurring Appointments or Packages'
Why not? Rather than just stating something does not work, please can you offer an explanation or some more information, as I know that the first thing one of my customer asks will be, why does this not work?
And will you be adding this to a future update so that they DO work in the cart?
Thanks,
Keith
Hello Keith,
Thank you for reaching out to us.
Recurring appointments were not added as a cart was designed to allow customers to choose their own dates, whereas recurring appointments are te opposite of that, the appointments are automatically chosen for you.
In regards to packages, they will be added at some point in the future, but there is no ETA on when they will be added.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
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Hi Uros, thanks for replying.
I think I understand what you mean regarding the recurring appointments - but not having the cart work with Packages, for me, means it's pretty pointless having the cart switched on - as it will be very confusing for people as to why they can add some things, but not others.
So I guess, until you add the Cart for packages, I will just have to have this new feature switched off.
Thanks anyway,
Keith
Hello Keith,
Thank you very much for your feedback, I will have this passed on to our management.
I hope that this will be implemented in the near future.
In the meantime, please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables