Hi,

I'm getting very fed up with having to update your code to get stripe receipts being sent to customers after every update!  See screenshot below.

What annoys me even more is lots of people have been asking for this since February 2021 to be integrated into Amelia!!!!!!  All you ever reply with is "we understand your frustration and our developers are looking into a better solution".  Why are you developers looking into a better solution? This one works every time, and not one person who has implemented it has had a problem (apart from forgetting to add the code back into the file after each update)!

@Mark Stubbins said it the best in his support ticket https://tmsplugins.ticksy.com//ticket/3346806/. The fact that you offer Stripe as a payment service, but say Amelia doesn't offer receipts, is the worse answer you could every reply with.

Personally with your comments that your developers are looking into it, I don't believe your telling the truth, otherwise this would have been implemented by now after 2.5 years!

I do not want a first line support person to respond to this ticket, because they will give the same rubbish (go away) answer that has been said for 2 and a half years.

I want @Aleksander to respond with why this cannot be implemented into Amelia, with a support article/document to explain that if you want Stripe to send a receipt simply add lowercase "email" into your MetaData name and "%customer_email%" in the value. If you don't put this in then the customer will not get an auto receipt from Stripe, which is perfect for those 0.5% of people who wouldn't want a receipt sent to the customer.

Also I can confirm it works in all scenarios including "if there already isn't a customer with this email registered in Stripe".

It's as if this company is not listening to its customers!

Regards,

Jon

EDIT to my last.  This has been going on since April 2020, so over 3.5 years!  See the ticket below, where Aleksandar said, "We have forwarded the ticket to our developers, and asked them if they could prioritize the "Customer" data to be sent to Stripe".

https://tmsplugins.ticksy.com//ticket/2371618/

Actually, I have been asking about this since October of 2019. And since then the only thing that has to be done to get receipts from Stripe is the Amelia PHP code hacked with the workaround code. 

This has ABSOLUTELY nothing to do with Stripe.

It doesn't matter if there is a customer with that email already in Stripe. Doesn't matter.

Here are the steps:

1. Settings, Payments, Set Meta Data and Description: Add: email %customer_email% (see screenshot)
2. Find and edit this PHP file with any text/code editor, located at:

 ../wp-content/plugins/ameliabooking/src/Infrastructure/Services/Payment/

StripeService.php

Insert this code after: if ($data['description'] section (see screenshot)

if (isset($data['metaData']['email'])) {  
    $stripeData['receipt_email'] = $data['metaData']['email'];
}

Mark Stubbins,

I couldn’t agree more. Even the reply to my post was that it was escalated to the develops 2 weeks ago. That post was on the 17th November 2023. It just shows they don’t care what customers want. 

What really annoys me is their release is all about Stripe connect!  Seriously!!! They need to get the basics sorted with receipts, and I’m not just talking about Stripe receipts but also receipts for on site payments.

How on earth you can develop a plugin with multiple payment and have zero receipting. It’s the law in some countries. 

Again, please can the Management of this business read this post, as I can’t take another first line support person replying with lies. 

I'm not going to go as far as to say that they are lying, I don't believe that. What I do believe is that the information and request has not been made properly to the development team. I don't really think they realize how easy Stripe receipts for online payments is to resolve.

In addition, personally I don't think on site, in-person payments are Amelia's responsibility to send a receipt. And if it was it would be far more complex.

But payments made online through the Amelia software, absolutely! Easy peasy.

Thank you very much Uroš for passing this along to management.

Thank you for passing this on to management. As Mark and I have said this is easily implemented and works 100% of the time. In fact if you look through the history of this it was one of your Management who provided it to us. 

Regards,

Jon

Hello,

Well, another Amelia update and another manual editing of the StripeService.php file.

I'm checking in to see why this has not been implemented yet. Is this an engineering or management decision? If this is NEVER going to be addressed/fixed, please let me know and I will not waste any more of my time trying to get you to implement this change.

Thank you