We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am unable to set specific column widths. When I uncheck Scrollable and then check Limit table width and save. The settings go back as they were before with Scrollable checked.
Searching in support I found this, but I don't see the settings described on my table settings.
How to make my table responsive on desktop?By Milan Jovanović on 23/07/18 inFirstly “responsive” feature needs to be enabled for the table.
This can be done in wpDataTables table edit page by ticking the “Responsiveness” checkbox on “Display” tab in table settings and saving changes.
The second step involves going to the wpDataTables Settings page and setting “Tablet width” option to a large value (e.g. 2000) and saving options.
Hi Dick,
To begin, I want to extend my heartfelt apologies for the delayed reply,
which is due to an unexpectedly high volume of inquiries.
We truly value your patience during this period.
-
If i understood, when you disable Scrollable and it allows you to enable Limit Table Width, but when you hit "Save Changes", it somehow reverts back/ does not save the changes made?
I have an idea what it might be.
Can you please check in the Main Plugin Settings, under Separate DB connection/ do you have it checked/enabled?
For example, if you have this option checked, but the credentials for the External Database might be blank, or if the "Test DB Settings" button fails - in this case, the "Save Changes" of any Plugin or Table changes will not properly work.
It is an issue that our Developers will fix in one of the Upcoming Updates, but for the time being, if the External DB Connection fails, the Plugin's "Save Changes" does not work.
If that is the case, try to uncheck it then hit "Save Changes";
And after that go back in your Table settings, try again and let me know if that fixes the issue.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
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