I am writing to bring to your attention a critical issue we are facing with the Amelia Package booking system integrated with WooCommerce on our website.
The problem arises with the Amelia Package booking status consistently showing as approved, regardless of the WooCommerce order status—be it 'On-Hold,' 'Processing,' or even 'Order Cancelled.' This anomaly is observed specifically with package bookings; single-service bookings, however, seem unaffected.
This situation is causing significant disruption to our operations and customer experience. We kindly request your prompt attention to investigate and resolve this matter at your earliest convenience. It is imperative for our system to accurately reflect the WooCommerce order status in the corresponding Amelia Package booking status.
Your swift assistance in resolving this issue is highly appreciated. Please feel free to reach out if you require any additional information or access to our system.
Thank you for your urgent attention to this matter.
Hi, Yes, I have experimented with various status configurations on the WooCommerce Service, but the Amelia Booking Status doesn't update. Even when I set all the booking statuses to pending from the settings, it still won't change to approved after the WooCommerce Order status is completed.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
I have reviewed all the settings for Appointments and Packages, but the package appointment consistently defaults to the Default Appointment Status set in General Settings. However, the single appointment (Service) is functioning correctly.
Could you please review and adjust the settings? You can create a few appointments to observe the results. This is my demo site used for testing Amelia.
I am writing to bring to your attention a critical issue we are facing with the Amelia Package booking system integrated with WooCommerce on our website.
The problem arises with the Amelia Package booking status consistently showing as approved, regardless of the WooCommerce order status—be it 'On-Hold,' 'Processing,' or even 'Order Cancelled.' This anomaly is observed specifically with package bookings; single-service bookings, however, seem unaffected.
This situation is causing significant disruption to our operations and customer experience. We kindly request your prompt attention to investigate and resolve this matter at your earliest convenience. It is imperative for our system to accurately reflect the WooCommerce order status in the corresponding Amelia Package booking status.
Your swift assistance in resolving this issue is highly appreciated. Please feel free to reach out if you require any additional information or access to our system.
Thank you for your urgent attention to this matter.
Hello Giam,
Thank you for reaching out to us.
Have you configured the Amelia status connection with WooCommerce on the Amelia/Settings/Payments page?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hi,
Yes, I have experimented with various status configurations on the WooCommerce Service, but the Amelia Booking Status doesn't update. Even when I set all the booking statuses to pending from the settings, it still won't change to approved after the WooCommerce Order status is completed.
* Only service booking is working fine.
Hello Giam,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Giam,
Thank you for the credentials.
Just to check with you.
Where is the approved status for the package displayed exactly?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Giam,
The appointments from packages will be influenced by the Appointment section of the WooCommerce rules on the Amelia/Settings/Payments page.
And thus, those rules need to be set up on that tab.
Please let me know if that works for you.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi,
I have reviewed all the settings for Appointments and Packages, but the package appointment consistently defaults to the Default Appointment Status set in General Settings. However, the single appointment (Service) is functioning correctly.
Could you please review and adjust the settings? You can create a few appointments to observe the results. This is my demo site used for testing Amelia.
Hello Giam,
Thank you for the update on this.
Can you please provide me with the admin login URL as the one you sent me does not work?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Giam,
I could not access the admin login page for some reason.
Can you please let me know if this happens from your end as well?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Giam,
Thank you for the update on this.
I was able to log into your website.
Can you please test it out now and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables