We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi Raymond,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
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Can you please send me the Password needed to view the Page?
Just make sure to send a PRIVATE reply for this, for security reasons, so only we can see it.
It will be good if we could also see the back-end, how you setup the Table(s) if possible.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
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2. Another detail i notice on the screenshot :
Can you please check, in the Shortcodes of these Tables, did you perhaps use our Excel-Like Editor view for them?
If you add the 'table_view=excel' to the Table Shortcode for the front-end, this Editor has many differences in terms of advantages and limitations when compared to the 'standard Editor' View.
Can you check do you maybe have the Standard Editor on the back-end of your Table, and you just place the Excel-Like on front-end?
That would explain it.
The Excel-Like Editor does not have Edit Buttons available.
You can see the full list of comparisons of options between Standard and Excel Like editor here.
Let me know if that is the case, but if not, we can still take a remote look for you.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
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