Hello, I purchased amelia but unfortunately after installing and activating the plugin and after configuring all parameters in the editor the button to insert shortcodes does not work. Inserting them manually only the ones related to the old version works and not the new ones from the new version like NEW Events List, NEW Catalog Booking 2.0 and NEW Step-By-Step Booking 2.0. I have deactivated and uninstalled the plugin and installed again but the error is still the same
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Hello,
I purchased amelia but unfortunately after installing and activating the plugin and after configuring all parameters in the editor the button to insert shortcodes does not work.
Inserting them manually only the ones related to the old version works and not the new ones from the new version like NEW Events List, NEW Catalog Booking 2.0 and NEW Step-By-Step Booking 2.0.
I have deactivated and uninstalled the plugin and installed again but the error is still the same
Thank you for your reply
Attached files: amelia.mp4
Hello Donato,
Thank you for reaching out to us.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Kind Regards,
Uros Jovanovic
[email protected]
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