We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
hello I have enabled the ‘show appointments according to client local time’ settings and the times are not changing. I have tried with VPN and no adjustment is made, it always shows the time of the Wordpress site timezone which is UK
Hello Jonathan,
Thanks for reaching out to us. Is the timezone in WP set to UTC zone or city? We recommend changing it to the city because in this way you are avoid summertime zone changing. Please, find more information below
If you enabled this setting : Show booking slots in client time zone on the Amelia general settings :
your clients will see time slots in their own time zone, and once they schedule an appointment you will see it in the back-end in the time zone that you have set in the WordPress General Settings under the Timezone option. So, for example, if your clients are in a time zone that is 1 hour less than yours, they will schedule an appointment for 8 pm, and you will see this appointment at 9 pm in the appointments list.
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Also, for example, in the main WP time zone, on the settings , if you have set a fixed UTC time zone.
We strongly recommend switching to a City that is the closest to the same time zone, to avoid any issues between back-end and front-end times.
Please check out more details explained about using time zones in Amelia on this page. Time Zones with Amelia
The main summary is :
When you select the city you're in, in WordPress' General Settings, the system automatically calculates the Daylight Savings Time, and shifts the clock accordingly, so if you have any issues with what you see on the front-end vs what you see in the back-end, always check the Time Zone in WordPress.
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And with this new feature to set employees time zones; we also recommend picking a city, rather than a fixed UTC time zone, to avoid any issues.
Important to note : for employees as well, it will only show their time zone when they log into the employee panel; otherwise on the back-end, it will always show your WordPress time zone.
I hope it helps. Please, let us know if it works.
Kind Regards,
Stefan Petrov
[email protected]
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