Hi there. 

I need some help with Customer Panel. 

I have set up a page where the panel should be with a shortcode. My customer panel sits here: https://staging.pilatesvibes.co.uk/test-customer-panel/

Now, my problem is: 

When placing a test booking on the website, I receive notification for the booking confirmation and then an email with a link to Wordpress to set up a password. 

I set up a password, and can log in to wordpress dashboard, but not the customer panel. The password that I set up is incorrect when trying to access the customer panel.

I thought that the link emailed to the password set up will take the customer to the customer front end panel, not the Wordpress panel. 

In the notification settings a shortcode for the customer panel is added, but that specific email notification is not being sent. Only the email from WP itself. 

I've searched a lot and I can't seem to find a solution for this or much info about it at all? 

My goal is: The customer makes a booking - and then is taken to the customer panel to set up password or he gets an email - from our company email address with the link to set up the password on the customer panel. 

Please if you could help me with this I would appreciate it.

Hey. I will definitely try this out as soon I solve another big Issue which I will raise in a new ticket. Thank you!

Hey, I will once I free-up. 

I've followed your recommendations and unfortunately had no luck. 

1. Downloaded the Notification plugin to disable emails from WP with password set up.

2. Added customer panel shortcode to "Approved Appointment" notification. 

No longer receiving emails from WP, but still not getting any links to set up a password on amelias customer panel. When I open the customer panel link it keeps loading and says I have no permission/rights to access this. 

The Approved Appointment notification looks like this:

Dear %customer_full_name%,

You have successfully scheduled %service_name% appointment with %employee_full_name%. We are waiting you at %location_address% on %appointment_date_time%.

You can access your account and manage your appointments by clicking here: Customer Panel Access Link

Thank you for choosing our company,

%company_name%

thanks

Just wanted to update you.. I think I've tried every way now. 

1. I registered a customer manually, that still didn't let me access the customer panel.

2. Switched of "require password" setting to see if the email with the link to access the panel arrives, but no luck. 

Every booking made is creating a customer in Amelia and WP, but there is no emails coming through with the links to set up a password or log in to the customer panel.

Hi, it has been 4 days since your request to provide WP login details. 

Is there any update about my issue? 

I am still not able to access customer panel. 

Thank you 

Hi there, so I've just tried booking an appointment using a private browser session, the email with booking confirmation arrives with the link to the customer panel. Once I click on the link it does take me to the customer panel but unfortunately I am still not able to access it , the customer panel keeps loading and on the right hand side of the page I get an error message saying "you are not allowed to access this page". 

Thanks

It does automatically create a WP user with "Amelia Customer" label. 

Even when I set up a password for the user it still doesn't let me to log in. Says invalid login details.

Hi, I am on holiday so wasn't able to test it out earlier. 

I have updated Amelia to the latest version and unfortunately I get the same error. I've attached a screenshot of the error. 

I've tried many different ways:

1. Booking an appointment, receiving an email confirmation with the link to the customer panel 

2. Manually creating Amelia Customer then setting up the password 

3. Login with the created customer to WP and making a booking when logged in, still not able to access the customer panel.

4. Enabling WP New User Notifications to see if this could be a problem. 

After all the tests above I am still not able to access the customer panel. 

The only way to see the booked appointments as a customer is to login to WP itself - screenshot attached. 

hi there, time is ticking and I really need this issue solved as soon as possible. 

Do you have any update on this? 

Thank you

Hello

I can confirm that I have used a different email from the admins email. 

Hey.  I have provided you the login details to WP,  did you have a chance to check?  

Have you tried booking an appointment yourself so you can see the issue? 

Any update from your side? 

Thank you 

I'd also like to add, that even the Employee panel doesn't work... It doesn't let to log in, says Incorrect email or password.... - THIS IS SOLVED,  didn't realise the admin was showing as customer. So the employee panel is working fine, but still have no idea how to fix the customer panel issue. thanks

Final Update:  I finally figured out what was the issue. 

Before I tell you my findings I need to say that I feel so stupid :)

Out of rush I have added a wrong short code. I had an employee panel short code added to the customer panel page and that's why things didn't work!

So, the customer panel is now working and this issue is solved. I do have other couple questions about the customer panel itself but I will open a new ticket for that.

Thank you!