Hello Mariusz,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us. 

Hello Mariusz,

This is the first time we see this type of issue. 

We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.

Hello Mariusz,

We just got the feedback from our colleagues and they have told us that we would need access to your database so that we can take a closer look. Can you please send us this also?

Make sure that you send us this private reply. 

Looking forward to your reply. 

Hello Mariusz,

We just got the feedback from our colleagues and they have told us that they managed to sort everything without that so all should be fine now.

Kind regards.

Hello Mariusz,

Unfortunately, my colleagues did not send us any feedback on what the issue was, they only told us that everything should be fine now. 

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best.

Have a nice day.