Hi, I need a function, which strangely isn't available at the moment. your software allows me to create custom fields, such as the address field, when creating a service for the customer. the customer will then see the custom field in the form. but if as an administrator I have to manually create a service, that field does not exist, I cannot add it in any way, and therefore the booking cannot be the same as a customer's, if made from the backoffice. How come? How can I implement the same field and make it visible also in the backend if I create a manual reservation?
That's correct, the custom fields will appear on the booking form, when a customer gets to a certain step. But the way of displaying the custom fields on the backend is not through the new service, it's through the appointment.
You are actually "simulating" the same process as the customer, the only difference is that you are booking an appointment manually for the customer instead of the customer. So, when the custom fields are added, make sure that you assign them to the appropriate service/event and you will see the custom field in the Appointment section when you select all the parameters.
I hope it helps. Please, let us know if you have any other questions.
Hi, I need a function, which strangely isn't available at the moment. your software allows me to create custom fields, such as the address field, when creating a service for the customer. the customer will then see the custom field in the form. but if as an administrator I have to manually create a service, that field does not exist, I cannot add it in any way, and therefore the booking cannot be the same as a customer's, if made from the backoffice. How come? How can I implement the same field and make it visible also in the backend if I create a manual reservation?
Hello Alessio,
Thanks for reaching out to us.
That's correct, the custom fields will appear on the booking form, when a customer gets to a certain step. But the way of displaying the custom fields on the backend is not through the new service, it's through the appointment.
You are actually "simulating" the same process as the customer, the only difference is that you are booking an appointment manually for the customer instead of the customer. So, when the custom fields are added, make sure that you assign them to the appropriate service/event and you will see the custom field in the Appointment section when you select all the parameters.
I hope it helps. Please, let us know if you have any other questions.
Kind Regards,
Stefan Petrov
[email protected]
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