Hello, I have just upgraded my subscription from basic to pro to have access to packages functionality but I still can't see it available on GUI. I have well updated purchase code on Wordpress option, and I have also tried to remove my wordpress extension to reinstall/reactivate it (after having downloaded the pro one available from your website). Also I mention that I have well an employee defined and selected on my services. Please can you halp me about it? Thanks in advance
New information about this ticket. I thought that pro version was not taken into account but in fact it is. The real issue is that Packages tab is not visible from the GUI using Chrome. I don't reproduce the issue using Firefox. Note that I cannot create Amelia Events either using Chrome, the window being empty (working with Firefox). Did you ever notice such behaviors Chrome-related? It will disrupt my process if I cannot use Chrome anymore. Thank in advance
Hello, I have just upgraded my subscription from basic to pro to have access to packages functionality but I still can't see it available on GUI. I have well updated purchase code on Wordpress option, and I have also tried to remove my wordpress extension to reinstall/reactivate it (after having downloaded the pro one available from your website). Also I mention that I have well an employee defined and selected on my services. Please can you halp me about it? Thanks in advance
Attached files: 1.png
New information about this ticket. I thought that pro version was not taken into account but in fact it is. The real issue is that Packages tab is not visible from the GUI using Chrome. I don't reproduce the issue using Firefox. Note that I cannot create Amelia Events either using Chrome, the window being empty (working with Firefox). Did you ever notice such behaviors Chrome-related? It will disrupt my process if I cannot use Chrome anymore. Thank in advance
Attached files: 1.png
Problem solved by removing the cache of Chrome web browser. I close the ticket. Thanks anyway
Hello Veronique,
Glad to hear that the issue has been resolved.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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