We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
HI can you please help me use Gift certificate voucher option.
I have updated my booking system but the packages coupon code is not showing and I have logged 2 tickets already and no one has helped me resolve this.
I would like a support remote video call to resolve this and stop emailing back and forth. It would take much less time to just talk to someone and get them to fix this
I'm available from 5am AEST time till 11pm AEST every day
Hello Cyen,
Thanks for reaching out to us.
Apologies, we don't provide support via phone. You can reach out to us only through Ticksy and some other social media platforms.
We go through tickets in the order in which they are received and/or responded to, so thank you for your patience!
If you, for example, use the new booking form to display the packages, at the end of the booking process, the customer can see the field where he can enter the coupon code.
In the backend, the coupon option can be found in the Finance section. Here you can make coupons that are going to be valid, based on the settings you've set (expiration date, maximum usage per customer etc)
Please, find more information regarding coupons on this link
I hope it helps. Please, let us know if you have any other questions.
Kind Regards,
Stefan Petrov
[email protected]
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