We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
the new catalog and stpe booking forms are not filtering by location, it it showing appointments not available in a location
Hello Matthew,
Thanks for reaching out to us.
I wanted to log in to your WP using the credentials from previous tickets, but i'm getting the error that the password is wrong.
Would you mind providing more details regarding the configuration and this issue?
Thanks. Looking forward to hearing from you.
Kind Regards,
Stefan Petrov
[email protected]
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When i tried to use the step booking short code when i try to narrow the products being viewed. By package, location etc and it shows everything.
Attached files: Screenshot 2023-11-06 123345.png
Screenshot 2023-11-06 123405.png
Hello Matthew,
You can use these shortcodes, for example -
or this one, to filter by location
Or if you have a category of services with the certain ID and then the package made out of those services in that category, you can use the shortcode
[ameliastepbooking category=31 show=packages]
So category with the ID 31 has a 4 service in total, and there is package made of those 4 services. Using this shortcode, on the booking form, you will get only a package with those services
I hope it helps. Please, let us know if you have any other questions.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
thank you and I have two questions more:
Using UX Builder how can i use the pop up feature form the latest release
How could i make the appointment builder larger into the screen especially for desktop its cramped and hard to manage for users
Hello Matthew,
You are welcome.
Regarding the popup feature, I would recommend checking out our documentation, where you can find a tutorial on how to properly configure the Popup feature.
Regarding the "appointment builder" do you mean the backend appointment builder or?
Thanks. Looking forward to your reply.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
The pop up front end for the customer, how do i make it bigger? I am still struggling in filtering packages by location
Hello Matthew,
Since the pop up feature is a separate topic, i would kindly ask you to open a new ticket regarding that topic and make sure that you provide all the information there.
Regarding the location filtering, can you provide more details on what seems to be an issue?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
ive managed to fix that problem there was services or packages available for the location with no employee offering so it offered it to another location instead. Once I took the device not offered off the location it was bette
That's great!
Thanks for letting me know.
Feel free to reach out to us regarding any other issues or questions and we will kindly assist.
Have a nice weekend!
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables