Hey everyone!
With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:
Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.
We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.
In the meantime, if you need help, feel free to:
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Use the support widget on the bottom right of our websites (Amelia and wpDataTables) — our AI-powered assistant is available 24/7 and can help with many common questions.
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Visit our documentation, articles, or YouTube channels for quick answers and step-by-step guides.
https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos
https://www.youtube.com/@wpDataTables/videos
Thank you for being so understanding, and we hope you enjoy the long weekend!
Have a few support private tickets open for a couple days now and I've not received any acknowledgement on them. I can't find anywhere indicating typical time for response either so I'm not sure if it's someone backed up, or if tickets are just going ignored.
Hi Michael,
I send sincere apologies on behalf of our Team for the delayed responses across your tickets.
Our Support response time is usually within several hours, but in rare situations when there is a higher number of tickets, we do take longer, and we do them in order as they arrive.
This kind of delay should not happen again.
Thanks again for your patience.
Kind Regards,
Miloš Jovanović
[email protected]
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