Have a few support private tickets open for a couple days now and I've not received any acknowledgement on them. I can't find anywhere indicating typical time for response either so I'm not sure if it's someone backed up, or if tickets are just going ignored.
I send sincere apologies on behalf of our Team for the delayed responses across your tickets.
Our Support response time is usually within several hours, but in rare situations when there is a higher number of tickets, we do take longer, and we do them in order as they arrive.
Have a few support private tickets open for a couple days now and I've not received any acknowledgement on them. I can't find anywhere indicating typical time for response either so I'm not sure if it's someone backed up, or if tickets are just going ignored.
Hi Michael,
I send sincere apologies on behalf of our Team for the delayed responses across your tickets.
Our Support response time is usually within several hours, but in rare situations when there is a higher number of tickets, we do take longer, and we do them in order as they arrive.
This kind of delay should not happen again.
Thanks again for your patience.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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