We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I'm trying to let customers re-schedule their appointment their-self without have them to create an account.
I created a page with the [ameliacustomerpanel] shortcode but it doesnt' send any link to the mail customers.
I tried with my mail with I have made an order but it didn't send any link.
What I have to do ?
Thanks
Attached files: Immagine 31-10-23 - 15.39.jpeg
Hello Amos,
Thanks for reaching out to us.
This could be related to the configuration of the customer panel. We recommend checking out our documentation regarding the configuration of the customer panel. The placeholder in the notification template should contain the URL of the page where the customer panel is located (the URL that you've set in Customer Role)
I hope it helps. Please, let us know if it works.
Kind Regards,
Stefan Petrov
[email protected]
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