We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
HI, the popup works on my desktop but not on mobile. Is this a known issue?
Maybe related to caching issue with w3 Total Cache? Posted in another ticket.
Hello Jonas,
Yes, when there is an issue like this, it's usually related to the caching plugin conflict.
What we usually recommend is changing the theme and deactivating all other plugins except for our plugin, refreshing the page where the issue is, and seeing if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred.
Since you are using the w3 Total Cache, there is an option called minify JS in basic settings in the w3 Total Cache. Usually disabling this, solves the issue.
Please, let us know if it works.
Kind Regards,
Stefan Petrov
[email protected]
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