We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
My clients are not receiving the 24 hour appointment reminder notification.
I have tested it out myself and tried clicking different settings. Even when I try to send a "test" email it says error to send. Can you please advise how to fix this?
Attached files: Screen Shot 2023-10-30 at 12.00.06 PM.png
Screen Shot 2023-10-30 at 12.00.23 PM.png
Actually at this time none of my notifications are being sent. To the employee or the client. Please help.
I have consulted my Hosting site and they verified that nothing is blocked their end. This is a new issue because last week everything was still sending fine. I have no way now of knowing when a client books an appointment.
To replicate: When an appointment gets booked, no notifications are being sent/received to the employee or the client who booked.
Hello Minh-Thu,
Thank you for reaching out to us.
An issue with email notifications could be caused by several reasons:
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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