Hello, my name is Mariano. We have terminated the license by mistake, when what we wanted was to extend the license to pro. How can we solve it? thank you so much.
Unfortunately, when you cancel the license we can not re-activate it again. We can possibly refund you for this one and then you can purchase a new one. If this is possible will this be fine with you?
Good morning. If we are interested in carrying out that option. They enter us, return the amount of the basic license and thus we proceed to buy the superior Pro version.
Do you need anything else to proceed with the refund? Thank you very much in advance.
--- español ------
Buenos días. Si estamos interesados en llevar a cabo esa opción. Nos ingresan, devuelven el importe de la licencia basic y así proceder nosotros a comprar la versión superior Pro.
¿Necesitan ustedes algo mas para proceder a hacernos la devolución? Muchas gracias de antemano.
Hello, my name is Mariano. We have terminated the license by mistake, when what we wanted was to extend the license to pro. How can we solve it? thank you so much.
My website is
www.padelmora.com
Hello Mariano,
Thank you for reaching out to us.
Unfortunately, when you cancel the license we can not re-activate it again. We can possibly refund you for this one and then you can purchase a new one. If this is possible will this be fine with you?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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English
---
Good morning.
If we are interested in carrying out that option. They enter us, return the amount of the basic license and thus we proceed to buy the superior Pro version.
Do you need anything else to proceed with the refund?
Thank you very much in advance.
---
español
------
Buenos días.
Si estamos interesados en llevar a cabo esa opción. Nos ingresan, devuelven el importe de la licencia basic y así proceder nosotros a comprar la versión superior Pro.
¿Necesitan ustedes algo mas para proceder a hacernos la devolución?
Muchas gracias de antemano.
Hello Mariano,
We will forward this to our billing team and as soon as we get feedback from them we will contact you again on this ticket.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Mariano,
We just got the feedback from our colleagues and they have told us that a refund has been issued to you.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables