No, there are no restrictions in that regards. Please make sure that all employees are add to all services in assigned services and in work hours. In case that they are but please check then send us the URL of this page so that we can take a closer look.
Not sure if we can check and test everything with the manager user that is why we always ask for a temporary admin user but we will take a look at this now and as soon as we have more information we will contact you again on this ticket.
This is very strange and we have never seen this issue before. We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.
We have forwarded this to our developers this is a specific issue that we can not replicate anywhere else except on your site. So this is really strange and they need to dig in a little deeper to try and figure out what the issue is.
You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
Hi, we have a problem with packages…
When more than 4 employees are assigned to a package, stuck in the calendar and is not possible to go further.
In this video you can see the problem:
https://youtu.be/WIO165SJR4k?feature=shared
Is there any restriction (only 4 employees can be assigned to a package)?
thanks a lot!
jonas
Hello again Jonas,
No, there are no restrictions in that regards. Please make sure that all employees are add to all services in assigned services and in work hours. In case that they are but please check then send us the URL of this page so that we can take a closer look.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Hello Jonas,
Thank you for reaching out to us.
Not sure if we can check and test everything with the manager user that is why we always ask for a temporary admin user but we will take a look at this now and as soon as we have more information we will contact you again on this ticket.
Kind Regards,
Marko Davidovic [email protected]
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Hello again Jonas,
We will take a look at this now and as soon as we have more information we will contact you again on this ticket.
Kind Regards,
Marko Davidovic [email protected]
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Hello again Jonas,
This is very strange and we have never seen this issue before. We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic [email protected]
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Thanks Marko
Regards
Hello again Jonas,
You are most welcome, and as soon as we get some feedback from them we will contact you on this ticket.
Kind Regards,
Marko Davidovic [email protected]
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Hello again Jonas,
We have forwarded your ticket to our level 2 agents again and as soon as we get some feedback from them we will contact you.
Kind Regards,
Marko Davidovic [email protected]
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Hello again Jonas,
We have forwarded this to our developers this is a specific issue that we can not replicate anywhere else except on your site. So this is really strange and they need to dig in a little deeper to try and figure out what the issue is.
Warm regards.
Kind Regards,
Marko Davidovic [email protected]
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Hello again Jonas,
We just got the feedback from our colleagues and they have told us to please try to increase memory size:
Or, since we don't have "Admin" role to test this, try to decrease "Period available for booking in advance".
This is on "Settings" page "General Settgins".
Kind Regards,
Marko Davidovic [email protected]
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Hi Marko!
It works reducing this period!!!
Thanks a lot for your help and effort, you guys are the best! ;)
Regards
Hello again Jonas,
You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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