We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3509348
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  • Jeremy Hanke started the conversation
    October 27, 2023 at 4:12pm

    Hello, I am currently Using Amelia to schedule and book events. Through events I take payment through Stripe. 

    I have double checked the Meta data that is being sent to Stripe but Stripe classified's the payment as Guest Customer and is not categorizing there name email or phone number and in doing so is not sending a receipt of the transaction to my client. 


    Ultimately, I need my client to receive a receipt is there something I can do on the Amelia end to achieve this? 

  •  1,696
    Uroš replied
    October 30, 2023 at 1:48pm

    Hello Jeremy,

    Thank you for reaching out to us.

    We will try to explain and help you as best we can. In Amelia, in MetaData only a description of the transaction are sent.

    Stripe has its own "Customers" section, which is not updated, even if we enter the MetaData "customer: %customer_email%", customer information cannot be transferred at the moment, only the description of the transaction is possible for now.

    But we will try to help you with the workaround. You can try going into ../wp-content/plugins/ameliabooking/src/Infrastructure/Services/Payment/StripeService.php

    if (isset($data['metaData']['email'])) {
    $stripeData['receipt_email'] = $data['metaData']['email'];
}

    Like this:

    2124754175.png

    I don't know if it's going to work, though, if there isn't already a customer with this email registered in Stripe. But we hope this will help you. 

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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