We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Cathy's website has not worked since the Amelia plug-in version 6.7 was updated about a week ago. We dont have a restore point captured.
The REST API critical issue (screen grab below) only appears in the Site Health page when the Amelia plug-in is active (all other plug-ins were inactive at the time). I have tested this a few times this evening so I don't believe the API/cURL issue is a hosting issue. I have also tested SSL and the Wordfence Firewall but couldn't find anything there. So, all roads point to the Amelia plug-in.
I'd like to restore an earlier version of Amelia to see if this works. Can you help with this.
Site info below`
### wp-core ###
version: 6.3.2
site_language: en_US
user_language: en_US
timezone: Australia/Sydney
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 113
dotorg_communication: true
### wp-paths-sizes ###
wordpress_path: /home/kosmotek/domains/milkandmumsco.com.au/public_html
wordpress_size: 2.13 GB (2283922149 bytes)
uploads_path: /home/kosmotek/domains/milkandmumsco.com.au/public_html/wp-content/uploads
uploads_size: 73.90 MB (77489315 bytes)
themes_path: /home/kosmotek/domains/milkandmumsco.com.au/public_html/wp-content/themes
themes_size: 34.43 MB (36100511 bytes)
plugins_path: /home/kosmotek/domains/milkandmumsco.com.au/public_html/wp-content/plugins
plugins_size: 266.65 MB (279607300 bytes)
database_size: 112.02 MB (117459968 bytes)
total_size: 2.60 GB (2794579243 bytes)
### wp-active-theme ###
name: the7dtchild (dt-the7-child)
version: 1.0.0
author: Dream-Theme
author_website: http://dream-theme.com/
parent_theme: The7 (dt-the7)
theme_features: core-block-patterns, widgets-block-editor, menus, automatic-feed-links, post-thumbnails, title-tag, align-wide, responsive-embeds, wp-block-styles, editor-styles, editor-style, editor-color-palette, presscore-modules, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets
theme_path: /home/kosmotek/domains/milkandmumsco.com.au/public_html/wp-content/themes/dt-the7-child
auto_update: Enabled
### wp-parent-theme ###
name: The7 (dt-the7)
version: 11.9.3
author: Dream-Theme
author_website: https://dream-theme.com/
theme_path: /home/kosmotek/domains/milkandmumsco.com.au/public_html/wp-content/themes/dt-the7
auto_update: Enabled
### wp-themes-inactive (1) ###
Twenty Twenty-Three: version: 1.2, author: the WordPress team, Auto-updates enabled
### wp-mu-plugins (2) ###
Endurance Page Cache: version: 2.2, author: Mike Hansen
SSO: version: 0.4, author: Garth Mortensen, Mike Hansen
### wp-plugins-active (22) ###
Amelia: version: 6.7, author: TMS, Auto-updates disabled
Elementor: version: 3.17.1, author: Elementor.com, Auto-updates disabled
Envato Market: version: 2.0.10, author: Envato, Auto-updates enabled
FluentSMTP: version: 2.2.6, author: FluentSMTP & WPManageNinja Team, Auto-updates disabled
LifterLMS: version: 7.4.2, author: LifterLMS, Auto-updates disabled
PRO Elements: version: 3.16.2, author: PROElements.org, Auto-updates disabled
The7 Elements: version: 2.7.6, author: Dream-Theme, Auto-updates disabled
The7 White-Label Tool: version: 1.0.1, author: Dream-Theme, Auto-updates enabled
UpdraftPlus - Backup/Restore: version: 1.23.10, author: UpdraftPlus.Com, DavidAnderson, Auto-updates disabled
White Label CMS: version: 2.6, author: www.videousermanuals.com, Auto-updates disabled
WooCommerce: version: 8.2.1, author: Automattic, Auto-updates disabled
WooCommerce AJAX Cart: version: 1.3.25, author: Moises Heberle, Auto-updates disabled
WooCommerce Payments: version: 6.6.2, author: Automattic, Auto-updates disabled
Wordfence Security: version: 7.10.5, author: Wordfence, Auto-updates disabled
WP Crontrol: version: 1.16.0, author: John Blackbourn & crontributors, Auto-updates disabled
WP Mail SMTP: version: 3.9.0, author: WP Mail SMTP, Auto-updates disabled
WP Menu Cart: version: 2.14.1, author: WP Overnight, Auto-updates disabled
WP Meteor: version: 3.3.1, author: Aleksandr Guidrevitch, Auto-updates disabled
WP Rollback: version: 1.7.3, author: GiveWP.com, Auto-updates disabled
YITH WooCommerce Gift Cards: version: 4.5.0, author: YITH, Auto-updates disabled
Yoast Duplicate Post: version: 4.5, author: Enrico Battocchi & Team Yoast, Auto-updates disabled
Yoast SEO: version: 21.4, author: Team Yoast, Auto-updates disabled
### wp-media ###
image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1692
imagemagick_version: ImageMagick 6.9.12-98 Q16 x86_64 18038 https://legacy.imagemagick.org
imagick_version: 3.7.0
file_uploads: File uploads is turned off
post_max_size: 128M
upload_max_filesize: 128M
max_effective_size: 128 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 372 GB
imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
imagick::RESOURCETYPE_FILE: 37500
imagick::RESOURCETYPE_MAP: 186 GB
imagick::RESOURCETYPE_MEMORY: 93 GB
imagick::RESOURCETYPE_THREAD: 1
imagick::RESOURCETYPE_TIME: 9.2233720368548E+18
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FLV, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: 2.3.3
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: unknown
### wp-server ###
server_architecture: Linux 3.10.0-1160.90.1.el7.x86_64 x86_64
httpd_software: LiteSpeed
php_version: 7.4.33 64bit
php_sapi: litespeed
max_input_variables: 10000
time_limit: 120
memory_limit: 512M
max_input_time: 90
upload_max_filesize: 128M
php_post_max_size: 128M
curl_version: 7.29.0 NSS/3.53.1
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2023-10-27T06:07:49+00:00
utc-time: Friday, 27-Oct-23 06:07:49 UTC
server-time: 2023-10-27T17:06:37+11:00
### wp-database ###
extension: mysqli
server_version: 10.4.30-MariaDB
client_version: mysqlnd 7.4.33
max_allowed_packet: 67108864
max_connections: 450
### wp-constants ###
WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/kosmotek/domains/milkandmumsco.com.au/public_html/wp-content
WP_PLUGIN_DIR: /home/kosmotek/domains/milkandmumsco.com.au/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 512M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined
### wp-filesystem ###
wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable
### wp_mail_smtp ###
version: 3.9.0
license_key_type: lite
debug: No debug notices found.
lite_install_date: Jun 13, 2023 @ 12:49pm
`
The Rest API issue manifests itself in timeout failures on woopayments deposits and refunds. When Amelia app is active, I cannot process a refund due to timeout.
Site performance is massively impacted - 20 seconds or more for a screen to load at the payment stage.
Hello Cathy,
Thanks for reaching out to us.
This has been reported already and we were able to come up with the fix. I'm sending it via WeTransfer so you can install it and let us know if it works.
Thanks.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Thanks Stefan, which folder/file is the install instructions ?
You are welcome, Cathy,
Well, we haven't included any instructions, but I can write it here.
It pretty simple process. In the Plugin sections, find Amelia, and disable it temporarily. In the upper corner, you will the option to Add a new plugin
Choose the downloaded fix that we've sent, and it will ask you to replace the current version. Click yes, and it will replace your current version with the fixed one. Important - make sure that you disable the option "Delete Amelia content" in the Activation settings. This will prevent delete of Amelia's content.
I hope it helps. Please, let us know if it works.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Ok thanks Stefan. When you say "choose the downloaded fix we sent", which folder/file should I choose ? There are 10 folders each with many files...Apols, I am a bit new to this space. Cheers
Hello Cathy,
No problem, you are welcome. You can see the file is in .zip folder. You dont have to select anything inside the folder, just select the whole .zip folder.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks Stefan, that fix has removed the critical issue relating to REST API and fixed the related payments failures. Thanks so much for your help.
Hello Cathy,
That's great! I'm glad that i was able to help.
If you have any other questions, feel free to open a new ticket and we will gladly help you there.
Have a nice day!
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stefan
Please provide that fix to everyone.
I just bought Amelia, did set it up and now I'm facing the same problem. When Amelia is activated I get error messages and the website is down! As soon as I deactivate Amelia everything works fine!
Please roll out an update asap or provide the bug fix (zip-file) on your website.
Thanks and all the best,
Urs
Hello Urs,
I will forward this to the management. A lot of users are reporting the issue with the RestAPI, so we usually just send the fix after the issue has been reported.
Also, I see that you've opened another ticket regarding this issue, so we will continue the conversation there, while this ticket will be marked as resolved/closed.
Thanks.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables