Hello Alexandre,

Thank you for reaching out to us.

Make sure that you are using the latest verison which is 6.7

You can download Amelia from your profile in our store. 

We are sending you a short instruction on how to update Amelia to the latest version.

Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled. 

Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.

When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.

Hope this helps. 

Hello Alexandre,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us. 

Hello Alexandre,

We will take a look at this now and as soon as we have more information we will contact you again on this ticket.

Hello Alexandre,

It was just a caching issue. We cleared the cache and now we can see this option

So everything looks fine now.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best.

Have a nice day. 

Hello Alexandre,

You are most welcome, and we are glad that we were able to help you. 

This is because you set employee choice to be mandatory 

You can turn that off in customize section

This should help.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best.

Kind regards. 

Hello Alexandre,

If you set it not to be mandatory they can book without choosing an employee. We can forward your request but we can not make any promises. Also, we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com/. The prioritization of feature development is greatly influenced by the number of customer requests received. By participating and expressing your support, you contribute significantly to the potential expedited implementation of this feature.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best.

Have a nice day. 

Hello Alexandre,

We try to help as best as we can and to offer any possible workaround. But some things are not built in at this time and we simply can not offer any workaround to achieve what you need. 

We wish you all the best also. 

Have a great week.