Good evening!

I have the following problem on my website:

We have integrated Woocommerce as a payment method for bookings. The payment method we use is a local payment method here in Portugal. When the order is paid for, the order status is automatically updated by webservice. The order changes from "Awaiting payment" to "In process", but Amelia do not change the appointment status to "Approved".

But if I change the order status manually, the status of the appointment is changed correctly.

I have attached a screenshot of the settings.

Do you have any idea how to solve this? Can I use any custom function to achieve this?

When a Woocommerce order changes to "Completed", the appointment changes to "Confirmed" but the "appointment confirmed" notification is not sent to the customer. But is marked as you see on the attached printscreen.

Other Amelia Notifications work but this one no. The woocommerce order status is changed by webservice when the payment is received.

Raul

Marko

I don't mean that you're trying to escape responsibility, but how do you explain that all emails are sent, except in this case.

I'll say it again. If you change the status of an order directly in the Woocommerce dashboard, the Amelia notification email is sent. So I don't think it's a PostSMTP issue at all, but rather something to do with the way the notification is triggered.

Raul

Marko

The Amelia plugin relies on a specific WooCommerce action hook or trigger ($order->update_status) to change the status of appointments and send email notifications. When the status is changed manually, the appointments change the status and email notifications are sent.

When the change is made automatically by the Webdados plugin, Amelia updates the status of the appointment but does not send the email notification.

Can you tell me if there's any difference in how these two actions are triggered? It is strange on is triggered and other no. Does notification trigger depends on Woocommerce order status or is it trigger by appointment status?

I will also ask for some help Webdados support.

Thank you

By the way, I try with other SMTP plugin and the problem is the same.

Marko

I know that you only provide integration with Woocommerce and that sometimes these plugin integration problems are complex and difficult to solve. So thank you in advance for all your attention.

The plugin in question is this one: https://wordpress.org/plugins/multibanco-ifthen-software-gateway-for-woocommerce/

But I don't think that's the cause off this problem. Because when the order is paid for and the status changes to completed, Amelia correctly changes the status of the bookings to confirmed.

What isn't happening is that Amélia changes the status of the booking but doesn't send the reminder as it should. But this appens just with this notification, all the others notifications are working fine.

From what I can see, it will be difficult to solve this problem and I'll have to find an alternative plugin, although I think Amelia is a good one.

Thank you for your support.

Marko 

Thank you once again for your attention to this matter.

In the meantime, as you were unable to diagnose and resolve the problem, I installed the BookingPress plugin, and with this plugin there was no problem sending the notification alerts.

In terms of price and functionalities, BookingPress is very similar to your plugin. And I'd like to take this opportunity to say that the admin interface seems to be more intuitive and simpler than yours.

We'll stick with that for now. If for some reason BookingPress doesn't match what we need, I'll get back to you to try to solve the problem.