Hey everyone!

With the holiday season upon us, we want to share our upcoming working hours:

After that, we’ll return to our regular schedule and assist you as quickly as possible.

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find tons of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel), which might just have the answers you need while we’re away.

Thanks a bunch for your understanding and support!

Warm regards and happy holidays!

TMS

Okay
  Public Ticket #3507326
Table tools download empty
Closed

Comments

  • Thomas Traugott started the conversation

    Table content is shown in a table. Table toos are enabled. The download buttons for xls, csv, pdf are enabled. When I click on that buttons the download is an empty document. No rows are in the pdf document.

    Anyone knows how to solve that problem.

  •  1,847
    Miloš replied

    Hi Thomas,

    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    -

    5925120862.png


    I am not able to find any Table on your related Page  https://www.trachtanalyse.com/

    On the back-end ( i found some old Admin credentials you gave us, they still work), for example i try your latest SQL Table ID and for my user it does not load any rows in that Table.

    9417691618.png

    So can you please point me to the Table ID that has this issue?

    And i presume the same issue happens if you try to export PDF from back-end of the Table as the front-end?

    Thank you.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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  •   Thomas Traugott replied privately
  •   Miloš replied privately
  • Thomas Traugott replied

    Hello Milos,

    with the plugin toolset the problem occurs. The page is a toolset template page for custom post type "Honig". That template page has some toolset specific shortcodes.

    Please use our stagging site for tests. You need to login with your credentials that I shared with you with my last post.The toolset template can be found here:

    https://prod2.trachtanalyse.com/wp-admin/theme-editor.php?file=functions.php&theme=astra-child

    At the bottom of the template you will find the corresponding wpdatatable shortcode.

    3917153949.png


    I found some post at toolset.com about issues between toolset and wpDataTables where your technicians found the reason for the issue. Unfortunately that post does not touch the same problem that I have here but might be helpful for you.

    https://toolset.com/forums/topic/wpdatatables-not-showing-toolset-data/

    I cannot deactivate toolset plugin and your technicians should tell me how to deal with that issue.

    Thanks

    Thomas

  • Thomas Traugott replied

    Any feedback on that?

    It´s definately a bug because the results of the wpdatatable are shown correctly in the web page. that means the wpdatatable loads and renders correctly but the download of the data as xls, pdf, csv,.. etc. does not work.

    What does your technicians say about that issue?

    Thanks

    Thomas

  •   Miloš replied privately
  •   Thomas Traugott replied privately
  •   Miloš replied privately