Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
Pour expliquer le contexte :
Un client effectue une demande de RDV avec un employé. Lorsqu'il effectue une demande de RDV. Le RDV est en statut " En attente" jusqu'à ce que l'employé confirme le RDV. Le client et l'employé reçoivent un mail avec les détails de la demande (employe, horaire, emplacement etc). Pour l'instant tout est ok.
MAIS
Lorsque l'employé confirme la demande de RDV depuis son Panel Employé, les informations changent, c'est-à-dire :
- Le RDV est attribué à un autre employé et le RDV disparaît de son Panel
- Le Client reçoit un mail de confirmation avec les MAUVAISES informations. Le mail dit que le RDV à été accepté pour l'employé Z alors que la demande à été reçu pour l'employé B et confirmé par ce dernier.
Cette erreur arrive régulièrement avec les employées AZ BARBER | Achères 78 ([email protected]) et Nael BOUBOUNE ([email protected]).
Est-ce que ce serait possible s'il vous plaît :
- Me dire quel est le problème ?
- Régler le problème ?
- Vérifier si ça arrive aussi avec tous les employés ?
J'ai besoin de régler en URGENCE le problème car j'intègre 10 employés dans 5 jours. Et nous avons besoin que le plugin soit opérationnel d'ici dimanche 29 Octobre au plus tard. En effet, nous commencerons une opération communication et donc nous aurons beaucoup de RDV. Il faut donc que ces problèmes soient réglés d'ici là.
Hello Nael,
Thank you for reaching out to us.
Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost in translation, we apologize in advance if we misunderstood some segments of your message, and we also ask you to please translate your future messages to English.
Thank you for your understanding.
Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or if this user has the same mail as other user for example admin/manager and employee or employee and customer. etc.
If this is the case then you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.
After that Amelia should work properly again. Please do that and let us know how it goes.
Looking forward to your reply.
Kind Regards,
Marko Davidovic
[email protected]
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