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  Public Ticket #3504738
Amelia is No longer working properly
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  • Dustin started the conversation

    I am working on a site that requires different staff to be paid out so I am using Woocommerce and added the Dokan multi-vendor plugin. This allows me to create separate products for separate staff so that they get paid directly.

    Due to the payment link and payment option on the customer portal not working, there was no way to add an automatic email with a payment link.

    I also have updated the Amelia woocommerce status updates (which are totally confusing) to:

    #1 Completed (WooCommerce)

    Booking: Approved Payment: Paid Apply on: Order update

    #2 Processing (WooCommerce)

    Booking: Approved Payment: Pending Apply on: Order creation

    #3 Completed (WooCommerce)

    Booking: Approved Payment: Paid Apply on: Order creation


    My goal with these settings were to auto-complete any invoice that has been paid within woocommerce and show the status as On-Hold (for the second invoice created for the final balance) until the final invoice has been completed.

    I am requiring a $50 deposit which iss creating that as 1 invoice and then another as the rest of the amount they did not pay yet. Right now, it only creates the one $50 deposit amount and the additional invoice with the final payment due. However, when I test it out by going to the customer portal and clicking the "Pay Now" button it just continues to create more invoices for the final amount every time I click "Pay Now".

    Can you help me at least get that additional invoice created only once and allow the customers to make the final payment through their login?

    If we can do this, this will solve a majority of my issues.

    I'm thinking maybe the second invoice # that was created should also be linked to the appointment which may be why these payment links are not working with Amelia.

  •  1,339
    Marko replied


    Hello Enri Mar,

    Thank you for reaching out to us.

    We are not sure that this is possible. 

    We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.

    Kind Regards, 

    Marko Davidovic
    [email protected]

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